Privacy Policy

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Clean by Design | cleanbydesign.com.au

Last updated: 8 April 2026

Clean by Design Pty Ltd (ABN 15 696 084 349), trading as Clean by Design (we, us, our), respects your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect personal information. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What personal information we collect

We collect personal information that is reasonably necessary to quote for and deliver our exterior property cleaning services, run our business and communicate with you. The information we collect typically includes:

your name, email address, phone number and postal address
the address of the property to be serviced and details about the property, including photos you provide
quote requests, job notes, service history and any special instructions
billing and payment information, including invoices issued and payments received
correspondence between us, including emails, SMS messages and call records
photographs we take of the property before, during and after the work
information you provide through our website contact and quote request forms
if you are a real estate agent, strata manager or body corporate representative, your business contact details and role

We do not collect sensitive information (such as health or biometric data) and we do not knowingly collect personal information from anyone under 18.

2. How we collect personal information

We collect personal information directly from you when you:

request a quote through our website, by email, phone, SMS or in person
engage us to perform services at a property
contact us with an enquiry, comment or complaint
subscribe to updates or engage with us on social media
refer another person to us

We may also collect information from third parties where it is reasonable and practical to do so, for example from a real estate agent, strata manager or property owner who has engaged us on behalf of an occupant.

3. Why we collect and use personal information

We use personal information for the following purposes:

preparing quotes and performing services
scheduling jobs and communicating about appointments, access and changes
issuing invoices and receiving payment
responding to enquiries and complaints
maintaining records of our services, including for warranty and insurance purposes
letting neighbours know about upcoming works on a street (for example through postcards) without disclosing your personal information
using before and after photographs for quality control and, with appropriate care, for marketing purposes (see clause 6 below)
direct marketing to existing customers about our services where the law allows and you have not opted out
complying with our legal obligations, including tax, insurance and workplace safety

4. Who we share personal information with

We share personal information only where it is necessary for the purposes described above. The main categories of recipients are:

our team members and any subcontractors assisting on the job
our cloud-based job management platform (Jobber, Service M8 or similar), which stores client records, quotes, schedules and invoices
our accounting platform, Xero, for invoicing, payments and tax records
our payment processors and financial institutions
email, SMS and communication providers we use to contact you
our professional advisers, including lawyers, accountants and insurers, when reasonably necessary
analytics, advertising and hosting providers that support our website and marketing (such as Google and Meta), in limited and often de-identified form
government authorities, regulators or courts where required or permitted by law

We do not sell personal information. We do not disclose personal information for another organisation’s own marketing purposes.

5. Overseas disclosure

Some of the service providers we use store or process data outside Australia. In particular:

Jobber is based in Canada and may store data in Canada or the United States
Xero may store data in Australia, New Zealand or the United States
Google, Meta and similar providers may store or process data in the United States and other countries

Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle that information consistently with the Australian Privacy Principles. By providing us with your information, you consent to that disclosure.

6. Photographs of your property

We take before and after photographs of completed work for our records, quality control and marketing. When we use photographs for marketing (for example on our website or social media), we do not identify the property by street number, do not include identifying personal information, and take reasonable care to avoid showing neighbours’ property details. If you do not want photographs of your property used for marketing, please tell us in writing before the job starts and we will respect that.

7. Direct marketing and opt-out

We may send existing customers occasional updates about our services, seasonal reminders and offers. Every marketing email contains an unsubscribe link. You can also ask us to stop sending marketing communications at any time by emailing us. We will action your request promptly. Opting out of marketing does not stop transactional messages about an active job (for example appointment confirmations or invoices).

8. Cookies, analytics and our website

Our website cleanbydesign.com.au uses cookies and similar technologies to help it work properly, to remember your preferences, and to help us understand how the site is used. We may use analytics tools such as Google Analytics. These tools collect information such as your IP address, browser type, pages visited and time spent on the site. This information is generally aggregated and does not identify you personally. You can disable cookies in your browser settings, but some parts of the site may not work as well if you do.

9. How we store and protect personal information

We store personal information in a combination of cloud-based systems (including Jobber, Service M8 and Xero) and our own devices. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include access controls, password protection, device security, and using reputable service providers.

No system is completely secure. If you become aware of any security issue, please let us know immediately so we can investigate.

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law, and then we take reasonable steps to destroy or de-identify it.

10. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Send your request to info@cleanbydesign.com.au. We will respond within a reasonable time, usually within 30 days. In most cases there is no charge. If we refuse access or correction, we will explain why in writing.

11. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us first at info@cleanbydesign.com.au. Set out what has happened and what you would like us to do. We will acknowledge your complaint promptly and aim to respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version is the one published on our website, and the date at the top shows when it was last updated. Material changes will be highlighted where practical.

13. Contact us

Clean by Design Pty Ltd

Email: info@cleanbydesign.com.au

Address: St Ives NSW 2075

Website: cleanbydesign.com.au

Service Terms

Terms of engagement for cleaning services

These Service Terms apply when you accept a quote from Clean by Design Pty Ltd (ABN 15 696 084 349), trading as Clean by Design. Together with the accepted quote, they form the contract between us. By accepting the quote in writing, by email, by SMS, by signed acceptance, or by allowing us to commence work, you agree to these Service Terms.

1. The services

We will perform the cleaning services described in the quote at the property specified in the quote. The quote is the definitive description of scope, inclusions and exclusions. Anything not listed in the quote is not included.

We use soft wash methodology and trade equipment appropriate to the surface. Our Director is certified for working at heights where applicable to the job.

2. Quotes and pricing

Quotes are valid for 30 days from the date of issue unless stated otherwise. All prices are in Australian dollars and include GST unless marked otherwise. Quotes are based on the information you provide and what we can reasonably observe from a site inspection or from photographs.

If on arrival the site is materially different from what was described or inspected, including additional surface area, heavier soiling, restricted access, additional storeys, or hazards not previously disclosed, we may revise the price or scope. We will tell you before continuing and you may accept the variation, reduce the scope, or cancel the unstarted portion.

3. Booking, payment and GST

A booking is confirmed once you have accepted the quote in writing and we have confirmed the date. We may require a deposit for larger jobs, which will be stated in the quote.

Payment is due within 7 days of the invoice date unless the quote states otherwise. We accept bank transfer and the payment methods listed on the invoice. We are registered for GST and tax invoices will be issued.

Overdue invoices may attract interest at 8% per annum calculated daily, and we may recover reasonable debt recovery costs. We may suspend further work for any client with overdue invoices.

4. Your obligations as the client

To allow us to perform the services safely and effectively, you agree to:

provide safe and unobstructed access to the property and the work areas on the agreed date and time
provide reasonable access to mains water and a standard 240V power outlet at no cost to us, unless we have agreed to bring our own
close all windows, doors, skylights and vents in the work area and remove or secure pets, vehicles, outdoor furniture, planter pots, decorations and other items that could be damaged or obstruct work
disclose any pre-existing damage, leaks, loose tiles, lifted flashings, fragile surfaces, recent paint or repairs, asbestos, solar panels, or other conditions that may affect the work or carry risk
disclose any rainwater tanks connected to the area being cleaned so we can isolate or divert during the work
ensure any third parties on site (tenants, neighbours, trades) are aware of the work and stay clear of exclusion zones

5. Pre-existing conditions and surface suitability

Exterior surfaces age. Paint can lift, render can be friable, roof tiles can crack, sealants perish, timber can rot under coatings, and old grout can fail. We use methods designed to be gentle, but we cannot prevent failures of materials that were already compromised before we arrived.

By accepting the quote you acknowledge that:

we are not responsible for pre-existing damage, deterioration or weakness, or for the manifestation of latent defects during cleaning
we are not responsible for paint, render, coatings, sealants or substrates that fail because they were already at the end of their service life
colour variation, etching, oxidisation marks, efflorescence, biological staining, rust spotting, mineral deposits, stencilling shadow, and tyre marks may not fully come out, particularly on porous surfaces such as concrete, sandstone and unsealed pavers
cleaning may reveal pre-existing damage that was previously hidden by dirt, biofilm or moss

If we identify a risk on arrival that we believe makes the work unsafe or likely to cause damage, we will tell you and may decline to proceed with that part of the work. We will not be liable for declining on those grounds.

6. Roofs, heights and gutters

For roof and gutter work we follow safe-work-at-heights procedures. You acknowledge that:

we may install temporary anchors, edge protection or harness points where reasonably required
walking on tiled roofs carries an inherent risk of cracking individual tiles, even with care; we will replace cracked tiles where we have matching stock, otherwise we will mark them and notify you
gutter cleaning removes accessible debris; we cannot guarantee permanent flow if downpipes have internal blockages, root intrusion, or if the gutter falls are incorrect
we are not responsible for the condition or performance of solar panels, antennas, satellite dishes, vents or any other roof-mounted equipment we have to work around

7. Water, drainage and runoff

Soft wash and pressure cleaning use water and biodegradable detergents. Some runoff is unavoidable. We take reasonable care to direct runoff to appropriate drainage. We are not liable for impact on garden beds, lawns, sensitive plants or fish ponds where you have not identified them in advance, or for staining of adjoining surfaces caused by run-off from the surface being cleaned.

8. Weather and rescheduling

Exterior cleaning depends on weather. We may reschedule a job for rain, high winds, electrical storms, extreme heat, or unsafe conditions. We will give you as much notice as practical and offer the next available slot. Weather rescheduling does not entitle either party to compensation.

If you cancel or reschedule with less than 48 hours’ notice, we may charge a cancellation fee of up to 25% of the quoted price to cover scheduling and lost time. If we have already mobilised to site, we may charge for the call-out.

9. Photographs and marketing

We may take before and after photographs of completed work for our records, quality control and marketing, including on our website and social media. We will not identify the property by street number or include identifying personal information. If you do not want photographs of your property used for marketing, please tell us in writing before the work starts and we will respect that.

10. Insurance

We hold public liability insurance appropriate to our trade. A copy of our certificate of currency is available on request. Our insurance does not cover loss or damage caused by pre-existing conditions or by your failure to disclose relevant information about the property.

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including guarantees that services will be provided with due care and skill, fit for any purpose you make known to us, and provided within a reasonable time. Nothing in these Service Terms excludes, restricts or modifies those guarantees.

Where we are permitted by law to limit our liability for a failure to comply with a guarantee, our liability is limited, at our option, to:

re-supplying the affected services, or
paying the cost of having the affected services re-supplied

12. Limitation of liability

Subject to clause 11, and to the maximum extent permitted by law:

we are not liable for any indirect, consequential, special or incidental loss, loss of profits, loss of revenue, loss of opportunity, loss of use or loss of data
our total liability to you for any claim arising out of or in connection with the services is limited to the total amount you have paid to us for the services that gave rise to the claim
we are not liable for any loss or damage caused or contributed to by your breach of these Service Terms, your failure to disclose relevant information, or any act or omission of you or a third party

13. Complaints

If you are not happy with any part of the work, please tell us in writing within 7 days of completion so we can inspect and, where appropriate, rectify. We may need reasonable access to the property to investigate. Allowing us the opportunity to inspect and rectify is a condition of any claim. Email complaints to info@cleanbydesign.com.au.

14. Force majeure

Neither party is liable for failure or delay caused by an event outside its reasonable control, including extreme weather, bushfire, flood, storm, pandemic, government direction, civil unrest, or failure of essential services. The affected party must tell the other as soon as practical.

15. Termination

Either party may terminate the contract by written notice if the other party commits a material breach and fails to remedy it within 7 days of being asked in writing. We may also terminate immediately if you fail to provide safe access, fail to pay an invoice when due, or behave in a way that is abusive or threatening to our team. On termination, you must pay for all services performed up to the date of termination.

16. General

These Service Terms and the accepted quote are the entire agreement between us for the services and replace any earlier discussions or representations.
If any clause is held to be invalid or unenforceable, it is severed and the rest of the Service Terms continue in force.
A failure to enforce a right is not a waiver of that right.
You cannot assign your rights under this contract without our written consent. We may assign or subcontract any part of our rights or obligations.
These Service Terms are governed by the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia.

17. Acceptance

By accepting the quote in writing, by email, by SMS, by signed acceptance, or by allowing us to commence work at the property, you agree to be bound by these Service Terms.

Website Terms of Use

Clean by Design | cleanbydesign.com.au

Last updated: 8 April 2026

1. About these terms

This website is operated by Clean by Design Pty Ltd (ABN 15 696 084 349), trading as Clean by Design (we, us, our). By accessing or using cleanbydesign.com.au (the site), you agree to these Terms of Use, our Privacy Policy and any other terms referenced on the site. If you do not agree, please stop using the site.

We may update these terms at any time. The current version is the one published on the site. Continuing to use the site after changes are published means you accept the updated terms.

2. Who can use the site

You must be at least 18 years old and have legal capacity to enter contracts to use this site or request services. If you are using the site on behalf of a business, body corporate or strata scheme, you confirm you are authorised to do so.

3. Scope of the site

This site provides information about our exterior property cleaning services and lets visitors request quotes and contact us. The site is not a real-time booking system. A booking only exists once we have issued a written quote and you have accepted it in writing. Any service we perform is governed by the separate Service Terms attached to that quote.

4. Information on the site

We provide information on the site in good faith and try to keep it accurate and current. We do not warrant that information on the site is complete, accurate or up to date. Photographs of completed work are illustrative. Results on your property will depend on the surface, its condition, age and other factors specific to the site.

Nothing on the site is professional or technical advice for your specific property. If you are unsure whether a service is suitable for a particular surface or situation, contact us before booking.

5. Intellectual property

All content on the site, including text, graphics, logos, photographs, icons, the Clean by Design brand, the wordmark, and the underlying design system, is owned by us or licensed to us. You may view and print pages for your own personal, non-commercial use. You must not copy, reproduce, republish, modify, distribute or use any content for commercial purposes without our prior written consent.

The wordmark “Clean by Design”, our colour palette and our brand expressions are protected as our trade dress. Unauthorised use may result in legal action and recovery of our costs.

6. Your conduct on the site

When using the site you must not:

use the site for any unlawful purpose or in breach of these terms
upload or transmit viruses, malicious code or harmful material
interfere with the operation, security or accessibility of the site
attempt to gain unauthorised access to any part of the site or our systems
scrape, harvest or extract content using automated means without our consent
misrepresent your identity or post false or misleading information through the site

7. Third party links and content

The site may include links to third party websites, social media platforms or services. We do not control those sites and are not responsible for their content, practices or terms. A link is not an endorsement. Any dealings you have with a third party are entirely at your own risk.

8. Site availability

We aim to keep the site available but do not guarantee it will be free from interruption, error, delay or downtime. We may suspend, withdraw or restrict access to the site at any time for maintenance, security or any other reason. We are not liable for any loss caused by the site being unavailable.

9. Privacy

Personal information you provide through the site is handled in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Data we collect may be stored or processed by service providers located outside Australia. By using the site you consent to that handling.

10. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any rights or guarantees you may have under the Australian Consumer Law (ACL) or other laws that cannot lawfully be excluded. Where we are permitted to limit our liability for a breach of a non-excludable guarantee, our liability is limited, at our option, to re-supplying the affected services or paying the cost of having them re-supplied.

11. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, consequential, special or incidental loss, loss of profits, loss of revenue, loss of data or loss of opportunity arising from your use of the site. Subject to clause 10, our total liability to you in connection with your use of the site is limited to AUD $100.

12. Indemnity

You agree to indemnify us against any loss, damage, cost or claim we suffer arising from your breach of these terms, your misuse of the site, or your infringement of any third party right.

13. Termination

We may suspend or terminate your access to the site at any time without notice if we reasonably believe you have breached these terms or for any other reason. Termination does not affect any rights or obligations that have already accrued.

14. Governing law

These Terms of Use are governed by the laws of New South Wales, Australia. You and we submit to the exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia.

15. Contact