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Privacy Policy

Clean by Design  |  cleanbydesign.com.au

Last updated: 8 April 2026

Clean by Design Pty Ltd (ABN 15 696 084 349), trading as Clean by Design (we, us, our), respects your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect personal information. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What personal information we collect

We collect personal information that is reasonably necessary to quote for and deliver our exterior property cleaning services, run our business and communicate with you. The information we collect typically includes:

  • your name, email address, phone number and postal address
  • the address of the property to be serviced and details about the property, including photos you provide
  • quote requests, job notes, service history and any special instructions
  • billing and payment information, including invoices issued and payments received
  • correspondence between us, including emails, SMS messages and call records
  • photographs we take of the property before, during and after the work
  • information you provide through our website contact and quote request forms
  • if you are a real estate agent, strata manager or body corporate representative, your business contact details and role

We do not collect sensitive information (such as health or biometric data) and we do not knowingly collect personal information from anyone under 18.

2. How we collect personal information

We collect personal information directly from you when you:

  • request a quote through our website, by email, phone, SMS or in person
  • engage us to perform services at a property
  • contact us with an enquiry, comment or complaint
  • subscribe to updates or engage with us on social media
  • refer another person to us

We may also collect information from third parties where it is reasonable and practical to do so, for example from a real estate agent, strata manager or property owner who has engaged us on behalf of an occupant.

3. Why we collect and use personal information

We use personal information for the following purposes:

  • preparing quotes and performing services
  • scheduling jobs and communicating about appointments, access and changes
  • issuing invoices and receiving payment
  • responding to enquiries and complaints
  • maintaining records of our services, including for warranty and insurance purposes
  • letting neighbours know about upcoming works on a street (for example through postcards) without disclosing your personal information
  • using before and after photographs for quality control and, with appropriate care, for marketing purposes (see clause 6 below)
  • direct marketing to existing customers about our services where the law allows and you have not opted out
  • complying with our legal obligations, including tax, insurance and workplace safety

4. Who we share personal information with

We share personal information only where it is necessary for the purposes described above. The main categories of recipients are:

  • our team members and any subcontractors assisting on the job
  • our cloud-based job management platform (Jobber, Service M8 or similar), which stores client records, quotes, schedules and invoices
  • our accounting platform, Xero, for invoicing, payments and tax records
  • our payment processors and financial institutions
  • email, SMS and communication providers we use to contact you
  • our professional advisers, including lawyers, accountants and insurers, when reasonably necessary
  • analytics, advertising and hosting providers that support our website and marketing (such as Google and Meta), in limited and often de-identified form
  • government authorities, regulators or courts where required or permitted by law

We do not sell personal information. We do not disclose personal information for another organisation’s own marketing purposes.

5. Overseas disclosure​

Some of the service providers we use store or process data outside Australia. In particular:

  • Jobber is based in Canada and may store data in Canada or the United States
  • Xero may store data in Australia, New Zealand or the United States
  • Google, Meta and similar providers may store or process data in the United States and other countries

Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle that information consistently with the Australian Privacy Principles. By providing us with your information, you consent to that disclosure.

6. Photographs of your property

We take before and after photographs of completed work for our records, quality control and marketing. When we use photographs for marketing (for example on our website or social media), we do not identify the property by street number, do not include identifying personal information, and take reasonable care to avoid showing neighbours’ property details. If you do not want photographs of your property used for marketing, please tell us in writing before the job starts and we will respect that.

7. Direct marketing and opt-out

We may send existing customers occasional updates about our services, seasonal reminders and offers. Every marketing email contains an unsubscribe link. You can also ask us to stop sending marketing communications at any time by emailing us. We will action your request promptly. Opting out of marketing does not stop transactional messages about an active job (for example appointment confirmations or invoices).

8. Cookies, analytics and our website

Our website cleanbydesign.com.au uses cookies and similar technologies to help it work properly, to remember your preferences, and to help us understand how the site is used. We may use analytics tools such as Google Analytics. These tools collect information such as your IP address, browser type, pages visited and time spent on the site. This information is generally aggregated and does not identify you personally. You can disable cookies in your browser settings, but some parts of the site may not work as well if you do.

9. How we store and protect personal information

We store personal information in a combination of cloud-based systems (including Jobber, Service M8 and Xero) and our own devices. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include access controls, password protection, device security, and using reputable service providers.

No system is completely secure. If you become aware of any security issue, please let us know immediately so we can investigate.

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law, and then we take reasonable steps to destroy or de-identify it.

10. Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Send your request to info@cleanbydesign.com.au. We will respond within a reasonable time, usually within 30 days. In most cases there is no charge. If we refuse access or correction, we will explain why in writing.

11. Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us first at info@cleanbydesign.com.au. Set out what has happened and what you would like us to do. We will acknowledge your complaint promptly and aim to respond within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version is the one published on our website, and the date at the top shows when it was last updated. Material changes will be highlighted where practical.

13. Contact us

Clean by Design Pty Ltd

Email: info@cleanbydesign.com.au

Address: St Ives NSW 2075

Website: cleanbydesign.com.au